Thenew Time Warner Naviator Guide is terrible, compared to the guide they used previously. Enough so, that I would go to another cable service is there was some competition, and may go to a satellite service. One complaint is that the guide (most of the time) does not tell who is in the movies, sometimes not what year it was made, and what kind of movie it is, such as drama, suspense, comedy, musical, sci-fi, etc. You cannot sort movies by theme anymore to find the type of movies you like, to see what is on that day, so, therefore, the guide does you very little good, as you have to go through the whole guide and then look it up in a channel magazine to see what kind of movie it is and who is in it and the year made. Also, the guide is a blurry blue color which is hard on the eyes. It should be converted back to the way it was or you will lose a lot of customers.

I have been with Time Warner for over 20 years with hardly any issues. Then I had an issue about 3 months ago and was told that I needed a new box, never notified that this was a software update from Passport to Navigator. I am now on my 5th box, two service calls and extremely upset. How can you roll out technology that has not been tested! I can't wait until At&t comes to my neighborhood. I will do my best to convert all 600 of my neighbors. Shame on you Time Warner for not admitting of the issues!

I'm about to take my third Navigator-based (Maestro software) HD-DVR back to TWCKC. Phone lines are constantly busy, so trouble-shooting with a rep is next to impossible. This lastest box has: 1/dropped all video (needs re-boot); 2/ intermitant audio drops (requires HDMI cable re-connect); 3/ random aspect ratio changes everytime TV is turned back on; 4/ failed recording jobs. I will attempt to swap for a Passport HD-DVR since I accnot switch to ATT Uverse...yet.

Well it's been seven days since the new Navigator was uploaded into my Scientific Atlanta 8300 cable box. It's now rebooting numerous times every day. Finally called and they remotely rebooted the box. Went on the internet to find out if anyone was complaining. Holy smokes! To my surprise this has been going on for a long time. Having worked in the telecommunications technical support world, I am surprised that there has not been a software patch to fix this problem. Not sure who wrote the Navigator code but I assume there is a lot of pressure on them to fix the problem. It's not a cable box problem because it worked fine until the software was loaded into 8300. I believe it's time for Time Warner to step up to the plate and come clean with their customers and fix this once and for all. If not, a mass exodus of customers will occur and Time Warner will die a slow death.

We just got the POS "upgrade" and now the box likes to reboot. We were fine before this crap.

The Navigator is NOT and upgrade...since you will be losing features like the KEYWORD SEARCH, and others. TWC should stop sending out this lousy upgrade!

Since we got our upgrade, a regular and HD box, both constantly reboot. Never, ever had a problem with either before the 'upgrade'. The UI is a step down from Passport, it looks very beta to me.

Yikes! six months later and I'm still getting comments. it appears that the problems are ongoing.

Palm Desert CA just got the Navigator a month or so ago, and I cannot express strongly enough how TOTALLY UNACCEPTABLE it is. Please, Comcast, AT&T or any cable provider without a dish on the roof -- you've got a waiting market here!

This seems like the kind of thing that our individual state's Attorneys General should get alerted to because this is one of the most widespread consumer frauds I have seen in a long time.

There are so many boards discussing all the issues that seem to be universally occurring wherever this terrible product has been rolled out that after reading all of them, there's really nothing more I can add that hasn't already been said.

I love the comments made by some idiot at TWCKC by the name of Damon Shelby Porter who says that the Navigator works just fine in 97% of homes to which it was pushed out. What's REALLY incredible about that statement is that every single person I know is part of that remaining 3%!! WHAT are the odds of THAT??!!!

While you're looking up your Attorney General's phone number, here's another number you can call. It's the number for the presidential customer advocate at Time Warner's corporate office. (203)328-0600, press 2. Spread the word, spread the number and let our voices be heard. This is NOT acceptable.

The "Navigator" is the biggest piece of technical crap I have ever seen. Time Warner is run by morons.

I'm from Durham, NC and we were "upgraded" recently. I'm having nothing but the same problems everyone else is having. Calling to complain, I was told the new Navigator system was put in place to support more HD channels coming in August and the software simply required more bandwidth. You can't make this stuff up, folks!

Here is Cary NC I have been dealing with this "upgrade" for about six months. They can put their marketing spin on it all they want, but they definitely did not put the customers interests first on this one. It is in no way an improvement.
My box reboots several times a day and the user interface is totally user UNfriendly.
The damn thing even rebooted while I was attempting to preview an on-demand movie that I was considering renting; Blockbuster got that rental!

wow. all of these comments make me oddly grateful to be Comcast subscriber!

I am in Raleigh, NC and am having lots of the same trouble. Trying to watch the opening ceremony of the Olympics a couple of nights ago and suffered through 5 reboots! This is completely unacceptable. I find the software far inferior to the former passport version and the constant reboots are driving me crazy. We have started to look into other options. I am wary of switching to satellite but TWC is our only cable option here so looks like I'm going to be giving it a try. Unless they get their act together I think I'm not the only person who is going to be switching away from TWC.

my top box has been loading sofware for over 2 hours. i have cabel in other rooms without the box and basic works fine
i am going to switch to direct tv or dish they don't seem to be having as many problems as twckc

Well, I'm still suffering with all of the Navigator mess. AT&T just launched thier Uverse service here in Charlotte NC. I'm going to try that.

Larry

Hello from Keene, NH TWC did the update last week and folks all around town are having these same issues. Our box kept trying to download and upgrade but wasn't successful. Finally today tech support helped and it's installed but each channel says " NOT AUTHORIZED For ordering information, press info"... I figured out that if you press the pause button and then play the channel will work. Has anyone else had this happen? If so will it go away or do you think I need to try and have the upgrade installed once again. I haven't even attempted to use are DVR yet.