               At Your Service
Recent Posts
Recent Comments
Most Commented On
Archives
Blog
Link This | Email this | Blog This | Comments (5)
Consumers Take Cable Complaints PublicSeptember 11, 2007Gone forever are the days when consumers fume and suffer in silence in the face of unreliable service. Now, instead of just telling the person next to them squeezing the tomatoes in the produce department, they vent about their cable customer service complaints in the press and on the Internet. Take Joe Salerno of Mooresville, N.C. He thinks that if he pays $139.82 a month for telecommunications services, he should get $139.82 a month worth of services, available whenever he chooses to use them. But that’s not the case in his suburban neighborhood in the Charlotte, N.C. area, he told me in an interview. The retiree said his telecommunications services, provided now by Time Warner Cable, have gone out repeatedly in the last year, sometimes for days at a time. He got some improvement from the company but only after he repeated his complaints to the Charlotte Observer. “Then, a small army of trucks showed up and they changed out modules and amplifiers,” he said. “But the problems won’t go away” for good, he noted, because local cable officials have said that the plant serving his home, which Time Warner acquired from Adelphia Communications during its bankruptcy liquidation, is in dire need of an upgrade. Salerno’s in a tough spot: his city is part of a regional consortium that exercised its right of first refusal to buy the local system instead of letting it become part of Time Warner. The consortium is in the process of that purchase and city officials vow a complete upgrade of the plant. That’s contributed to Time Warner’s upgrade delay, for until one month ago the company did not know if it would be the ultimate owner of the local system. But now, no one can tell Salerno if he will ultimately be served by the new municipal provider, or Time Warner. His neighbors are reacting to the poor service by dropping cable in favor of slower, but reliable, digital-subscriber line services or direct-broadcast satellite, he related. “But it shouldn’t be like that. The solution is to make the company responsible for what it’s supposed to do – fix it!” he said. Time Warner officials intend to upgrade the plant but can’t give Salerno any information on when that might happen. “At this point, I’d be happy with a start date,” he said. He’s frustrated with the fact that consumers a few miles away in Charlotte, paying the same amount, get reliable service and cutting-edge products like on-demand programming. He’s so irked he’s trying to get other residents to form a committee on the cable outages, a group which will take its complaints to state utility regulators. “I’m hoping they will put a little pressure on (Time Warner),” he said. Got brickbats or praise for a telecommunications provider? Tell me about it. Posted by Linda Haugsted on September 11, 2007 | Comments (5)
September 12, 2007
In response to: Consumers Take Cable Complaints Public Lloyd Pritchett commented: I am probably in the vast minority,but I am very pleased with my cable/phone company.I live in a small town (Ellijay) in north Ga.about 80 miles north of Atlanta.Our local cable co. is ETC Cable (they also own the phone company). They have about 20,000 customers in north Ga./se Tn.It is a family owned company with all local employees.When we have a problem we don't have to talk to someone in Taiwan or India.Usually a problem call has someone at your house within 2 hours or less.If you are not home they call back to verify that the problem is fixed even on weekends.So not all teecommunication companies are not a pain! thanks,Lloyd Pritchett
March 17, 2008
In response to: Consumers Take Cable Complaints Public Chris commented: Dear Mr. :
June 14, 2008
In response to: Consumers Take Cable Complaints Public Penny commented: I live in Ohio & they just changed the format for the "information highway" on digital cable.......it SUCKS!!! I liked it much better the way it was. It takes too long to change channels, the info about the program is a joke. The old way I knew what the movie was, who was in it, repeat show or not, etc. New format...one line about the movie. What are they thinking....."let's lose some more customers to the dish".....I am looking into it. Thanks :@)
September 19, 2008
In response to: Consumers Take Cable Complaints Public Pee Oed!!! commented: Can somebody please tell me who we complain to when we have no other choice of cable service in our area, and when they decide they are changing to digital, we won't be able to get any channels without a cable box? None, absolutely none. I can't stand that we have to pay extra, on top of an already ridiculous monthly bill, just because our provider feels like not allowing anyone to view anything without finding a way to charge us even more.
January 7, 2009
In response to: Consumers Take Cable Complaints Public trina commented: Time Warner in Sta Mnica, Ca is THE WORSE. Ever since they took over we have constant black outs, lack of service completely, loss of picture ,sounds,and my favorite: a radio station program coming on on the sound portion of a tv show,we have called 4 or 5 times and asked them to fix the problem with the sound as it goes on ,off ,loud ,or not on at all, and they cant do a thing , we are cancelling , hopefully we can find a better service for our area where we get what we pay for..they suck
Advertisement
|
Advertisements
|
